Here are some frequently asked questions
1. I can’t access to my account
Please be sure you wrote your email address with no mistakes. Once you signed up to the shop you have to get a notification email. If you didn’t get it in your INBOX or SPAM folders, then probably you made mistake during filling in your information. If you already made an order on that account but can’t access it, please contact me email@example.com
2. How can I get ordered digi?
After payment you will get an email, which contents link to your downloads. In case if you didn’t get this email, please check spam folder. Anyways you can find your downloads in your account
3. I bought the same digi twice
Please email me at firstname.lastname@example.org and you will be refunded or I will send you another digi instead
4. I bought digi stamp but i don’t want it anymore. Can I get my money back?
No. Downloadable products are not refundable. Please read our Policy
5. How many times may I download digi?
As many times as you want
6. I want to buy a digi but I do not have PayPal account
Unfortunately for Europe and America I have only PayPal account available
7. How to work with your shop?
Please read this topic Shop virtual guide
8. I don’t want to get emails from your store
Each email has unsubscribe link on the bottom. Please use it to unsub. But you may miss special offers for subscribers only
9. I want to get emails from you
You can find subscription box on the home page on the very bottom or subscribe down below
10. I need a Gift Certificate
Please visit our Gift Certificate category where you can purchase certificates for $10, $20, $30, $35 and $50. After making payment you’ll receive JPG file with coupon code on it to your email. You can gift it to third person.
11. Can I get a discount for a large purchase?
Yes. We have permanent discounts:
15% for purchase over $20 Code: 20more
25% for purchase over $50 Code: 50more
40% for purchase over $80 Code: 80more
12. Can I get reward for my purchase?
Yes. Each $1 you spent gives you 1 point. Once you collected 100 points you can exchange it to $1 and use it for your order payment